MENU

Contact

Privacy Policy

Effective date: 24 November 2025

Betty’s Wimbledon Dog Club (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your information when you use our website, contact us or use our services. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Betty’s Wimbledon Dog Club
Email: woof@bettyswimbledondogclub.co.uk
You can also contact us via the contact form on our Contact Us page.

2. What Personal Data We Collect

Information You Provide Directly

When you contact us, make an enquiry, use our services or fill in a form, we may collect the following information:

  • Name
  • Email address
  • Telephone number
  • Information about your pet (for example: species, breed, age, medical needs, behaviour)
  • Home address or meeting address (for dog walking, pet sitting or training services)
  • Emergency contact information
  • Vet details
  • Any other information you choose to share with us that is relevant to caring for your pet

Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address
  • Browser type and version
  • Pages visited, time spent on the site and other usage data
  • Cookie data (see section 9)

3. How We Use Your Personal Data

We use your personal information to:

  • Respond to your enquiries and communicate with you
  • Provide dog walking, pet sitting, cat boarding, training and related services
  • Manage bookings, schedules and service notes
  • Keep your pets safe and ensure appropriate care, including in emergencies
  • Maintain internal records and administration
  • Improve our services and website
  • Comply with legal, regulatory and insurance obligations

We will not sell your personal data or use it for unrelated marketing purposes.

4. Lawful Basis for Processing

We process your personal data using one or more of the following lawful bases:

  • Contract: to provide the services you have requested and to fulfil our agreement with you.
  • Legitimate interests: to communicate with you, maintain records and operate our business in a reasonable way that does not override your rights and freedoms.
  • Consent: where you have clearly agreed to us using your data for a specific purpose (for example, optional marketing). You can withdraw consent at any time.
  • Legal obligation: where we need to process data to comply with law or regulatory requirements.

5. How We Store and Protect Your Data

We take appropriate technical and organisational measures to protect your personal data. These may include:

  • Password-protected devices and accounts
  • Secure email and cloud storage providers
  • Restricted access to personal data only for those who need it
  • Regular reviews of our data handling practices

We keep your personal data only for as long as necessary to provide our services, meet legal, accounting or insurance requirements and to handle any potential disputes. When it is no longer needed, we will securely delete or anonymise it.

6. Sharing Your Data

We do not sell or trade your personal data. We may share your information only in the following limited circumstances:

  • With veterinary practices or emergency services if needed to protect your pet’s health or safety.
  • With insurers, accountants or legal/financial advisers where reasonably necessary for our business operations.
  • With service providers who support our business (for example, secure cloud storage or email providers), subject to appropriate data protection safeguards.
  • Where we are required to do so by law or by a legitimate request from authorities.

7. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

  • The right to access the personal data we hold about you.
  • The right to request correction of inaccurate or incomplete data.
  • The right to request deletion of your data, where this is legally and practically possible.
  • The right to restrict or object to certain types of processing.
  • The right to receive a copy of your data in a commonly used, machine-readable format (data portability).
  • The right to withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us at woof@bettyswimbledondogclub.co.uk.

If you are unhappy with how we handle your data, you also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO). We would, however, appreciate the chance to deal with your concerns first.

8. Children’s Data

We do not knowingly collect personal data directly from children. Any information relating to children (for example, if they help with pet care) should be provided by a parent or guardian.

9. Cookies

Our website may use cookies and similar technologies to improve functionality, analyse website traffic and remember your preferences. You can control or delete cookies through your browser settings. Please note that disabling cookies may affect how the website functions.

10. Links to Other Websites

Our website may contain links to other websites. We are not responsible for the privacy practices or content of external sites. We encourage you to read the privacy policies of any third-party websites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in law, technology or our services. Any updates will be posted on this page with a revised “Effective date”. We encourage you to review this page periodically.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:

Email: woof@bettyswimbledondogclub.co.uk
Or use the contact form on our Contact Us page.

Whatsapp Facebook Instagram Envelope